Frequently Asked Questions

Find quick answers to common questions about Masteriyo. Get help with using the platform or find answers to pre-sale inquiries here.

What is LMS?

LMS (Learning Management System) is software that streamlines online teaching and learning. It helps manage courses, monitor progress, and report outcomes for educational programs and training.

What is Masteriyo WordPress plugin?

Masteriyo is the ultimate WordPress LMS plugin for creating and selling courses online. It provides comprehensive features that enable you to create a complete e-learning website and market courses online.

Who is the ideal user for the Masteriyo WordPress plugin?

Masteriyo is an ideal fit for a wide range of users, including educators, trainers, businesses, and organizations looking to create and manage online courses, training programs, and educational materials for their intended audience.

How to use the Masteriyo plugin?

Masteriyo is an easy-to-use plugin with a simple installation and setup process. After installing and activating the plugin in your WordPress dashboard, you can run the setup wizard and start creating courses.

Furthermore, we provide extensive step-by-step documentation for the plugin installation and configuration.

Can I create a new course using Masteriyo by myself?

Yes, you can create a new course on Masteriyo by yourself. This WordPress LMS plugin is designed to be beginner-friendly, with an intuitive interface that does not require any coding skills to use.

Additionally, we offer a comprehensive tutorial on how to create a complete course to guide you step by step.

How many courses am I allowed to create?

You can create as many courses as you want – there is no limitation on the number of courses.

Can I configure Masteriyo myself?

Yes, you can. This WordPress LMS plugin is designed to be intuitive, even for non-tech geeks, so you don’t need any coding skills to configure it. Its user-friendly interface allows you to customize your courses, set up payment gateways, and manage your students.

How are Masteriyo and ThemeGrill related?

ThemeGrill is the parent company of Masteriyo. ThemeGrill designs and develops WordPress top-quality themes and plugins, and the Masteriyo LMS plugin is one of them.

What other WordPress plugins and themes do you offer?

We offer a wide range of WordPress plugins and themes for various purposes. Some of our popular themes include ColorMag, Zakra, and Spacious. We also have a variety of plugins like Everest Forms, User Registration, and so on.

Is coding skill required to use Masteriyo?

You don’t need to have any coding skills to use Masteriyo.

Is Masteriyo available in other languages or translations?

Masteriyo is a translation-ready plugin. It supports multiple languages and translations.

Is Masteriyo compatible with all WordPress themes?

Masteriyo works well with most WordPress themes. However, there may be some rare cases where certain themes conflict. In such a case, you can contact our support team for help.

How often do you release updates?

Masteriyo releases updates on a regular basis, typically several times a year. However, the frequency may differ depending on the type of update.

We issue updates to keep the plugin up to date with the latest WordPress core and security standards and to introduce new features.

How long does it take to create an online course with Masteriyo?

It varies depending on the type and length of the course you want to create. However, Masteriyo is an easy-to-use plugin offering plenty of powerful features and options – it can save you a lot of time.

Does Masteriyo host videos?

Yes, Masteriyo supports self-hosted videos and videos from external sources like YouTube and Vimeo.

Do you offer a demo?

Yes, Masteriyo offers a live demo where you can check the plugin’s features and see how it works.

Is there any limitation on how many students I can enroll to a course?

No, there’s no limitation on students’ enrollment for any of your courses.

Can I provide a certificate using Masteriyo?

Yes. Using Masteriyo’s powerful certificate builder, you can provide certificates to your students upon completing a course.

Does Masteriyo work on WordPress.com?

Yes, it works well with WordPress.com websites as well.

Do I need additional plugins to create an eLearning website with Masteriyo?

No, you don’t need any additional plugins. Masteriyo is a complete eLearning solution that provides all the necessary features and functionalities to create an eLearning website. However, you may need other essential plugins like contact form, SEO. Luckily, Masteriyo is compatible with all the standard plugins. Yes, it works well with WordPress.com websites as well.

Can I use Masteriyo for free?

Yes, Masteriyo is a completely free WordPress LMS plugin. However, for additional LMS features, you can also upgrade to Masteriyo Pro.

Does Masteriyo provide a lifetime plan?

Yes, Masteriyo LMS offers a lifetime subscription for all its premium plans.

Do you offer a free trial?

Many of Masteriyo’s features can be experienced in the free version of the plugin so we don’t provide a free trial. However, we offer a 14-day money back guarantee. So, if you’re not satisfied with Masteriyo after getting pro subscription, you’ll be refunded.

Do you offer refunds?

Yes, Masteriyo provides a 100% no-risk money-back guarantee. So, if you change your mind after 14 days (about 2 weeks), we’ve got your back.

Can I get discounts on Masteriyo Pro plan?

Masteriyo brings you special offers of up to 70% off during holidays and special events like Black Friday. And you can also subscribe to our newsletter to ensure you never miss an opportunity to get discounts.

How do I switch to a different subscription plan?

If you wish to switch between different subscription plans, we’ll first cancel your current subscription and provide you with a new coupon code. Thus, you can purchase a suitable new plan for yourself. After that, we’ll update your license for a different plan.

What payment methods are available in Masteriyo LMS?

With Masteriyo LMS plugin, you can accept payments via two popular payment gateways, Stripe and PayPal.

What kind of customer service do you offer?

We provide dedicated customer support via live chat, support tickets, the WordPress.org community forum, and our dedicated Facebook group. You can also check our detailed documentation and FAQs page for common queries.

Do I need to install the free version to use the PRO version?

No, you don’t need to install the free version of the plugin to get a pro upgrade. All you need to do is select your desired plan, download the latest version of the plugin from the order page, run a few setups and you’re good to go.

For a detailed guide, please follow this link installing Masteriyo pro.

What is the difference between Masteriyo and Masteriyo Pro?

The free version of Masteriyo comes with minimal features to get you started, whereas the pro version includes extra features and premium add-ons to run your courses smoothly.

Why should I choose Masteriyo Plugin?

Masteriyo is a modern React JS-based LMS plugin that enables you to create and manage courses from a single-page interface. It’s user-friendly, highly flexible, and feature-rich to help you build an eLearning website that’s one of a kind.

How do I choose the right WordPress LMS plugin for my needs?

While choosing the LMS plugin you must look for robust solutions with built-in features like drag and drop course builder, advanced quiz builder, in-built payment system and so on.

Masteriyo LMS is power packed with all these features. Further, you can extend its functionality with several add-ons and integrations. Thus, Masteriyo is the right WordPress LMS plugin for all.

How much does Masteriyo cost?

Fortunately, Masteriyo LMS plugin is available for free. However, it also has a pro version with 3 different plans. The cheapest plan is Starter Plan costing you $49/year. Similarly, the most popular plan is the Growth Plan costing $ $99/year and the most expensive one is the Scale Plan with a price of $164/year.

What are the requirements to use Masteriyo?

Masteriyo is a standard LMS plugin for WordPress. Hence, this plugin requires the installation of WordPress version 5.0 or higher. Further, you can use the eLearning theme as it best complements this plugin for a full-fledged LMS website.

How many websites can I build with Masteriyo?

There isn’t any usage limit to build websites with the free plan of Masteriyo. However, with premium plans like Starter, Growth, and Scale, you’ll also get premium support and updates to build one, five, and ninety-nine websites respectively.

Can I try Masteriyo Pro before purchasing?

Well, we don’t offer a free trial for Masteriyo Pro before you can purchase it. However, we have a 14-day money back policy in case you aren’t happy with the product.

Do you offer Enterprise Plan?

As you can see on the pricing page, the highest plan we offer is the Scale Plan. However, we also provide solutions for enterprises with more site license needs. Please contact our sales team via the contact page if you need one.

What is the difference between STARTER, GROWTH, and SCALE plans?

The major differences between these three plans are that the Starter Plan comes with basic features and functionality. Similarly, as you upgrade to a higher plan, you can get extra add-ons to make your course-building experience smoother and professional. For further details please visit the pricing page.

What would be the renewal price?

Your renewal cost will be the original price of the plugin without any discounts. We recommend checking the licensing information for the Masteriyo plugin for further details, or you can directly contact our support team.

Are there any hidden fees?

Masteriyo’s pricing and plans are extremely transparent, providing you with complete clarity. You can be confident that there will be no additional fees to worry about when using the plugin.

Do you offer discounts for nonprofits/students/academic institutes?

Yes, we provide discount offers for qualified non-profit/students/academic institutes. Please contact our sales team via the contact page to request a discount. They’ll inform you about the requirements and procedures to get the discount.

Will my license be renewed automatically?

Yes, your license will be renewed automatically. However, you’ll be charged the full price (without discounts) while renewing the plan.

How do we choose the best LMS for corporate training?

Corporate training requires advanced features like easy course management, course attachments, download materials, Zoom integration, etc. Masteriyo’s Scale Plan offers all of those features. Hence, it’s the perfect plan if you are looking for the best LMS for corporate training.

How secure are my transactions? Do you store my card details?

Your credit card details won’t be stored. And your transactions are extremely secure as Masteriyo accepts payments via Lemon Squeezy, the safest payment platform.

Which plan do you suggest?

The most popular plan of Masteriyo is the Growth Plan offering every feature required to create and sell courses without a hitch. However, you can also choose Starter or Scale Plan based upon your specific LMS needs and requirements.

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